Job Information
AutoZone, Inc. Analista Comercio Electronico in Monterrey NL, Mexico
Position Purpose
E-commerce Analist - Improve digital experience increasing product visibility and driving conversions. Reporting to the E-commerce Manager. Monitor search performance and propose improvements to optimize processes and present regular reports on the results obtained.
Primary Accountabilities
Please describe the primary accountabilities of this role. These should be two to three sentence statements describing the primary activities necessary to accomplish the objectives for which this role is responsible (please list no more than eight). Enter the approximate amount of time, as a percent of the total work year, spent on each primary activity. Include only those activities that account for 10% or more of the work. The column should total 100%.
Improve customers digital shopping experience by identifying key opportunities and leveraging in business process, infraestructure, functionalities and other tools. Including but not limited to Onsite Search optimization.
Manage and follow up of customer's orders lifecycle (open, rejects, cancels, pending, etc.) partnering with Operations, Customer Service, IT, and 3rd party systems, like LucidWorks, Cybersource, WorldPay, etc...
Create reporting and presentations based on business needs.
Education & Experience
Level of Formal Education: A Bachelor's degree (BA, BS) or equivalent.
Area of Study: Marketing, Communications, Technology, other.
Years of Experience: Minimum/no experience.
Type of Experience: A recent graduate. Eager to learn and work with various departments in the company.
Special Certifications or Technical Skills: Excellent verbal and written communication skills. Experience in Microsoft Office (Excel). Attention to detail.
Other/Preferred: Basic analytics tools such as Adobe Analytics or Google Analytics. Basic technical knowledge of HTML.