Job Information
AutoZone, Inc. A/R CUSTOMER REPRESENTATIVE II in Chihuahua, Mexico
SUMMARY
Accounts Receivable Specialist II will be responsible for making outbound phone calls on targeted delinquent accounts utilizing Eram credit scoring system. The A/R Specialists II will call accounts based on a prescribed queue and negotiate with the customer for payment. The A/R Specialist’s II role will be to work directly with the customer to bring the account balance current, while maintaining the customer relationship.
RESPONSIBILITIES
Accountable for collecting and managing risk on a high volume of delinquent monthly accounts (consisting of past due accounts between 31 and 120 days past due) assigned through the collections database in accordance with the defined Account Treatment Strategy
Call on delinquent accounts based on a prescribed queue to secure payment and bring accounts current (50 calls daily required)
Assertive and strong interpersonal, communication and negotiation skills to secure payment terms on delinquent accounts
Provide weekly collections update to report account status to include trends that affects the overall business relationship with customers
Responsible for reducing delinquency in assigned portfolio. Prepare weekly and monthly reports for senior management.
Communicate and follow up effectively with sales regarding customers’ accounts in a timely manner
Enlist the efforts of sales and senior management when necessary to accelerate the collection process
Identify and refer billing and payment issues to Research specialist
Respond to customer requests and questions regarding invoices, statements, special reporting information, payment processing and general billing questions
Manage credit risk on accounts by making recommendation to reduce LOC or place accounts on credit hold
Refer/suggest accounts for bad debt proceedings
REQUIREMENTS
Fluent in English language verbal and written
Associate Degree or equivalent experience. Bachelor’s Degree preferred
3 to 5 years related high volume corporate collections and/or customer service experience
Proficient in Excel, Word, PowerPoint and Outlook
Strong verbal/written communication, problem solving, analytical and negotiation skills with strong attention to detail in goal oriented environment a must.
Basic principles of finance, bookkeeping and accounting a plus.
Excellent problem solving, analytical skills and strong attention to detail in goal oriented environment.
Ability to thrive under tight deadlines and high-pressure situations
AutoZone, and its subsidiary, ALLDATA are equal opportunity employers. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other legally protected categories.